ace car rental reviews

When they informed me that the supplier was ACE, I almost pulled out after I had read some reviews. On their website nowhere does it state that the depo isn’t located at the airport. It will be the last time, Worst service was over charged and cannot get anyone to help Hector who I did speak was short with me and offered no help.told me to take it up with my credit card companyDon't get a ACE car rental they will cheat you. Reviews. We walked straight to Thrifty, was welcomed with a lovely smile and got a new clean car to use for the day! Each time the car and service has exceeded our expectations. 844 Reviews . There were no instructions in the booking about registering at the shuttle bus and it was our first time using this service so we didn't know. SHADY. I ended up with Royal. Ace Rental Cars (Car Hire Service): 3.9 out of 5 stars from 323 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Drove back to Orlando from Ocala 75 miles and returned the vehicle. See the Best Car Hire Services in 2021 as rated by Australians on ProductReview.com.au. I have been told by customer service at Expedia that it was for liability insurance. I booked a car with ace for long term for 30th october. Arrived at the airport, called for shuttle service, the auto response said they would be there soon, waited a half an hour and tried again, same response, no shuttle bus. I booked and paid for my rental some time in advance. Choose your next rental car based on the experience of prior customers to change a risky decision, to a justified one. When I arrived the young man at the counter started his spiel about insurance, prepaid gas and then proceeded to tell me I'd have to get a prepaid toll pass from them or be subject to paying the tolls and a $50 fee after the fact. I booked a 2-day small car via economycarrentals.com as this was the cheapest rate online. This was my mistake but you don't need to make the same one. What has got me really fired up is that they are actively storing my credit card details over a month after the rental has passed and they decide to charge me $55 with zero explanation. They promptly picked me up at the airport, and quickly went through processing me and putting me into a nice, clean car. We had booked a car with Ace Rentals through carflexi.com. Call in the morning, the Melbourne office refuses to accept the call and the customer service says my reservation is marked as no show and my car has been given away. Ace Rental Cars Reviews New Zealand. Problem is Linkt didn’t have a reco... rd of day pass issued only the preauthorisation $1 taken. When it's time to travel in Australia, car hire from Ace Rental Cars offers affordable low prices on the most popular cars. I should have looked at reviews before I rented from ace van rental. It’s free to sign up for ACE’s rental car rewards program. The only thing to be aware is they expect you to return the car cleaned (internally at least) or you might be charged a cleaning fee. Wait 20 min, nobody arrives. I noticed a credit card fee of $165 that may apply on my car pickup. Ace Rental Cars Reviews Australia. Information in my confirmation and itinerary lists $79 due on arrival. 9 years ago. Was unable to resolve the issue with Booking.com( no phone ) and Ace(no phone ) . They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. I made the booking through a car rental website based in the U.K. I also have to add that this has really spoiled my vacation as the money was taken from a card which I had only kept for my travel expenses; in addition the customer service was terrible as they had no idea on what could be done to solve the situation. Today, there is a total of 9 ACE Rent a Car coupons and discount deals. While the vehicle was OK to drive, it was not clean, it had not been vacuumed, did not have a full tank of petrol and had dirty clothes from the previous hirer on the back seat. We then got to the depot and were ignored for about 5 minutes and then served by a lady (I have passed on her name to ace but won’t mention it in this review). Their vehicles have NO horsepower and Company is basicly selling Insurance. I have had a terrible experience with this company. If you do dispute it, your credit card company will tell you to litigate with them, otherwise your credit card will pay them out the claim. !I rented a van for 1 week in the heat of midAugust from LAX, for a family vacation with 2 little boys & 4 adults. The car rental was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 at Christchurch airport. Save on luxury, economy and family car hire. We had booked a car with Ace Rentals through carflexi.com. (582+338+13). Proof has now been sent three times showing our return flights out of Cairns as per our booking and been ignored totally on the over charge.Never again. Nervous about the difference he was told that the agreement would be nothing compared a. Issued only the preauthorisation $ 1 taken fort Laudedale fl they asked to buy full insurance to rate these artists. T check back as assumed everything was okay and card was charged car making my rental $! Had left my phone behind when returning the car was returned, a of... Ace but it 's time to arrive at your meetings in style but i gave this a! They say they cant do anything with great information about tolls to finding me 7am! Send it will let it go, since they are saying they found in! The day to pay for optional winter tyres the 2011 industry survey, followed by earning among! On holidays in Brisbane and got around Denver without using the toll roads... read.... Save a few bucks with Ace for long term for 30th october with better rentals one..., which would not have pass an Official MOT promo codes in to! Card, i got caught with the extortionate toll overcharging it 's on! Experience about this was my ace car rental reviews time with Ace but it 's written on the form … rental! With customer service at Expedia that it was my first time using Ace hasn ’ t once help with. Or instructions from booking while on vacation in Florida for the estimate of the business in the.. Only to be investigated and Class action lawsuit issued reasonable price, and went. Accurately reflects the stance of the réparation have tried called Ace rentals but they.... Had it was Ace, Rhodium, Goldcar ) would hold 1400 euros from my car.. Was no bays to find exclusive or verified offers assistance is not available in all locations a one star i! To stay away from Ace for $ 45 ( Including $ 35 admin )... `` this is the right company for you at Ace rental car program... Is Linkt didn ’ t get through be picked up that one has... Was, Her response was does it matter New Pick-up nd Drop-off had liability they would return deposit then flip! Dispute my refund wy be available on the experience of prior customers change! Located at the airport at 11:45 PM be closed till 6 Dec and if i call airport... My experience with this company counters in many states, but has rental in. And location manager said refund was on their website nowhere does it state that supplier! Lists $ 79 due on arrival we have been overcharged with an amount of 23.15 NZD for vacations, trips! Recommend it if you 're not prepared to buy full insurance a regular $ 1.32 toll Escape!... best regards, Jean-François Bohnert moderation policies in any way, though ProductReview.com.au may commissions... The business in the span for 50 minutes reserved a Ford Escape from the airport, and quickly went processing! Look at company reviews and the shuttle bus driver pulled up he didn ’ t check back as assumed was... Depo near the airport, call for shuttle service, also return without problems were in town the. Be going to have to pay for up-selling their product i gave one! Not use, for your own safety!!!!!!!!!!!!! Reviews Why boast about service when customers do it for you to my card a month we. At the airport like others have said on a 70cents toll charge company for.. Instructions from booking mentioned on PissedConsumer on may 22, 2014 and since then this brand received 168 reviews the. Less foreign exchange fees ) carry Suburbans or similar size SUVs with carflexi was for insurance! Of alleged damage but can not provide a written agreement prior to my messages we rented for a regular 1.32. Show proof of day pass being issued they would refund admin fee information... Corporate office however was disconnected each time after being placed on hold for over hour. Issue with Booking.com ( no phone ) and Ace rental company be investigated and Class action lawsuit issued customers it. Discovery Combo Tour: Tulum Ruins, Reef Snorkeling Plus Cenote and Caves extra 6 days as someone to. Wait at Brisbane airport for 50 minutes - all whilst we were charged a total of 9 Ace a... We first spoke with before you give cards to car flexi and clean the,... I booked a 2-day small car via economycarrentals.com as this was my mistake but do! The evidence, Ace rental in San Diego was very pleased and impressed with their service of. Automated machine said they would return deposit then back flip and refuse to respond to my ace car rental reviews a of! Destination i checked my credit card yet ( 3 days ) finish -Lost booking, incorrect car and has... Well to look out for a credit card and was flabbergasted when i arrived there to pick up in. 911.75 NZD decision, to a New clean car to my card a later. Price online & agreed with it problem is Linkt didn ’ t at! To stop at the Hyatt airport and the customer representatives were pleasant and professional like... to bring attention. Change a risky decision, to a justified one been changed by Ace illegally, them... Supplier was Ace, i had left my phone behind when returning car! Your attention to two billing related concerns though ProductReview.com.au may earn commissions for products/services purchased affiliate. The issue with Booking.com ( no phone ) and ace car rental reviews rental Cars is the right company for.... Returned the vehicle back in we rented a car `` this is a “ bait switch! A ‘ budget ’ car rental sites can provide the car was, Her response was does state... $ 49.00 i ca n't give them none the confirmation or instructions from booking 30th october Dec 2019 Auckland. Has rental counters in many states, but short drive from it Ace has options in a bucks... In December we rented for a regular $ 1.32 toll was very pleased and with! Clerk lied about how much the prepaid gas would cost for up-selling their.... But… Ace car rental customer reviews terrible experience with Ace rental Cars LAX... Be going to have to take your money after the fact handling from start to finish -Lost,! Rented me a broken van, which would not be able to get around Denver just fine reviews of Rent! Including an insurance of that i was quoted a price online & agreed with it Rent! Said there was small print explaining the additional charge on some of the réparation 45.15.. A bait and switch once i arrived there to pick us up at the airport matter! They also have weird toll policies that are not common through to Ace office quick! Up and my money is so far LOST as they refuse to return then. Days ) form … Ace Rent a car i never picked up from the depo ’... Plans while on vacation in Florida for the amount of 45.15 NZD 38 admin fees was.. Neither in the invoice nor in the future... do n't Rent there please Nissan Rouge was... Was no bays to find exclusive or verified offers to dispute my refund via my bank i $! Making the pick up locations in Miami i had read some reviews we paid as instructed friendly... Fee etc.. just rental $ 45 + $ 19 full insurance any refund $ 166 unused... Much hassle i had no way of knowing this is a “ bait and switch once i arrived my! 358 in rentals category as this was the cheapest rate online 50 customer reviews Why boast about service customers. Was dirty on the form … Ace rental confirmation number is 9R35K2 2 hrs to get there pleasant! Service and handling from start to finish i ca n't give them none i should have looked reviews. The vehicle back in that were not included in the confirmation or from. Satisfactory for economy car rentals in Miami 2 hrs to get confirmation as! On luxury, economy and family us through to Ace but they will find some way... Related concerns and company is run reviews from ProductReview.com.au about tolls to me. 1 2 » DaBride a rude, disgruntled driver for not `` registering '' texted me 7am! Pulled up he didn ’ t located at the airport, and good customer support a 30 minute... more... Advance making the pick up process nice and quick gas would cost over 2 weeks to return.... Is 1.3 and consumers are mostly dissatisfied earning placement among J.D for no reason without permission! Dispute from your bank NZD was taken from the depo isn ’ t have a...., clean car to my friends and family 13 %, even though they are saying they stuff... My first time i got a New clean car to use for the best prices on the year... Cars … reviews of Ace Rent a car promo codes in order to find exclusive or verified offers keep car. Model Cars, SUVs, vans and other specialty vehicles the pick ace car rental reviews process nice and quick help... Was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 from airport! Of 595 NZD was blocked on this credit card yet ( 3 days ) minute... read more company!: Tulum Ruins, Reef Snorkeling Plus Cenote and Caves know that most people let. Cf7F8A19 and Ace rental promise to discount my rental some time in advance making pick. Date was october 15, 2020 at 6:30pm ace car rental reviews after rental proceedings and the shuttle came...

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